Advanced On Site Technician – Fujitsu – Masterton, Wellington

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Globally, Fujitsu is not only a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter. We are also committed to the United Nations Sustainable Development Goals and in Australia we have been recognised as an AWEI Bronze employer for our LGBTI+ inclusion. We also have specific inclusion efforts with First Nations Peoples in New Zealand through our Maori and Pacific Peoples Inclusion Plan and in Australia with our Reconciliation Action Plan.

We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best – this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.

We are looking for an Advanced On-site Technician who will responsible for the provision of customer centric onsite End User level 2 and 3 Support to our Fujitsu customers. Aligned to our customers’ business requirements, Fujitsu EUS provides tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services as well as return-to-base warranty & non-warranty hardware break/fix repairs with each of our clients.

Based in Masterton! This is working closely with a well recongised NZ Brand!

Furthermore we are looking for:

• Experience in a similar role (2-3 years) preferably with Azure or Intune experience.
• Ideally having work in corporate environment and worked automosiously.
• Strong presentation skills – always present in a professional and positive manner, understanding that you are the face of Fujitsu to the customer.
• Excellent communcation skills– Have clear and concise communications skills and the ability to discuss IT issues and systems to others.
• Demonstrates Ownership – Ability to service customers and own the resolution of their issues, even when you personally cannot resolve the issue.
• Operating System and Desktop Management client software

This role will require in depth knowledge of the client environment and close working relationships to foster innovation for continual service improvement and opportunities for increased service and value add.

This role is full time role based on client site and will have flexibility around start and finish times however the role is 37.5 hours per week.

You must have eligible working rights in NZ.

Fujitsu complies with government legislation in various jurisdictions which in certain circumstances may impose a requirement that certain workers be vaccinated against COVID-19 (or otherwise have a valid exemption). Also, for client facing roles, many of our customers require our staff to be vaccinated to attend their workplaces. Based on Fujitsu’s assessment of workplace risk and the safety and wellbeing of our people and consultation with our staff, Fujitsu has introduced a Vaccination Requirements policy which requires all persons entering a Fujitsu workplace, attending a Fujitsu work-related event, or entering other premises to undertake work on Fujitsu’s behalf to be fully vaccinated against COVID-19 or the subject of an appropriate exemption (and to provide evidence of the same). Consequently as a result of Fujitsu’s policy, and, where applicable , customer and legislated vaccination requirements, Fujitsu requires all new employees to be fully vaccinated or have an authorised exemption approved by Fujitsu’s Crisis management Team (CMT). Recruits will be required to provide evidence of their vaccination status as part of the recruitment process.