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Airline Customer Service Agents – Auckland Airport – Auckland City, Auckland


We are seeking applications from talented individuals to join our team!

Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. We are committed to delivering safe, high quality services for our clients and their customers across the globe.

Swissport Customer Service Agents are responsible for ensuring a positive experience for all passengers between the terminal and the aircraft. Our Customer Service team is helpful, knowledgeable and courteous, focussed on ensuring that every passenger is treated with kindness, the utmost respect and an ever-present smile.

We are great team players working collaboratively with others whilst being focussed on safety as top priority and working to meet our airline client schedules. In an ever-changing environment our team delivers safe and efficient services on behalf of the many airlines that choose Swissport to provide their on-the-ground services.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

What would make you stand out for this role?

You’re focused on delivering exceptional and safe service
You have strong personal skills and can be an effective team player
You’re committed to learning and personal growth
You’re self-confident and can stay calm under pressure
You have excellent presentation and grooming
You’re organised and can manage your time well
You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
You have a driver’s license
You’re a fluent English speaker
You have basic – intermediate computer skills.
Why you will love working for Swissport:

Swissport is the world’s leading provider of ground and air cargo services, active in more than 269 airports in 47 countries across six continents
Our roles are permanent part-time, with full training provided
Industry benefits
Airport parking is provided
Looking for an exciting new challenge?

If this sounds like you, and you’re looking for a new challenge, rewarding new career, lots of training and development opportunities, then don’t miss out apply now!

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.

Please note

It is a requirement that all prospective employees be fully vaccinated in relation to COVID-19 prior to commencing employment with Swissport. In addition all prospective employees will be required to produce documentary evidence disclosing vaccination status on request.

Only permanent residents of New Zealand or Australia, or those who have the right to work in New Zealand or Australia may apply.

Job Type: Part-time



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