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Customer Service and Retail Assistant – Christchurch, Canterbury


Permanent – Full time
Lake Takapō/ Mackenzie District

  • Are you passionate about delivering ‘out of this world’ customer service?
  • Keen for a new challenge where you can make your mark on a world class tourism development?
  • Looking for an opportunity to work for Ngāi Tahu Tourism, one of the largest tourism operators in Aotearoa?

We have a number of opportunities available with Dark Sky Project, please see our other job listings for more information.

We’re on the hunt for a Customer Service & Retail Sales Assistant/ Kaiāwhina Kiritaki me te Hokohoko – a helpful, friendly person who doesn’t mind pitching in to get the job done. If you’re looking for a varied role that will involve working across both retail and customer service, then this could be the opportunity you’ve been waiting for!

Our world-class Astronomy Centre on Takapō lakefront brings to life the science of stars and Tātai aroraki (Māori astronomy) through an immersive and engaging international experience. This experience is a world-first and compliments the range of outdoor experiences that we currently offer to our domestic and international visitors to the region.

Our purpose is to make the connection – with our customers, through our people, to our place and to Ngāi Tahu.

We take great pride in warmly welcoming manuhiri to our experiences. Manaakitanga (hospitality) is one of the core values that drives the way we do business. As hosts, we care for our manuhiri and our team as our own whānau.

A little bit about you

We’re after someone who:

  • Dazzle our manuhiri from around the globe
  • Can blow us away with their previous customer service experience
  • Work well in a team
  • Is eager to learn and correctly pronounce reo Māori names and terms
  • Stays cool under pressure
  • Can multi-task
  • Can work shifts on weekdays, weekends and public holidays

Anything could happen in a day – and we need someone who isn’t afraid of a long and varied to-do list!

Want to find out a little bit more about us?

Interested in joining us?

The successful applicant will have an affinity for the needs and aspirations of our ultimate stakeholders, Ngāi Tahu whānui. Alongside this, they will have an understanding of, or an eagerness to learn and engage with our Ngāi Tahu values.

Aside from being an awesome place to work we offer competitive remuneration, excellent training and work uniforms. Dark Sky Project is a fun, unique and safe place to work and we’d like to keep it that way. Before starting with us, you’ll go through a range of checks, including drug and alcohol testing. Health and safety is super important and this is part of how we keep you, our team and our customers safe.


If you’re a star that shines as brightly as those our manuhiri gaze at, then Apply now! We will be assessing applications as they arrive.

If you have any questions, please contact Amber Ryder on or Jared Simcox on

Eligibility to work in New Zealand?

With current border and quarantine restrictions in place, Te Rūnanga Group are unable to consider applications from candidates that do not currently have the right to live and work in New Zealand. To be legally entitled to work in New Zealand, you should be a New Zealand or Australian citizen/ permanent resident, or hold a valid work visa and are physically present in New Zealand. Please check the New Zealand Immigration website for the most up to date information.


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