NASCIO 2021 State CIO Survey: Driving Digital Acceleration


Digital acceleration is driving the agendas of State CIOs like by no means earlier than. Not too long ago, 49 state and territory CIOs supplied their perspective on the present state of presidency IT and what they see on the horizon. Their ideas, captured within the NASCIO 2021 State CIO Survey, reveals a shift in momentum as states transition to new applied sciences and techniques to enhance citizen experiences, mitigate danger, and supply extra inclusive broadband entry.

A strategic transfer to the cloud by State CIOs

The pandemic has drastically accelerated modernization methods for many states (60%) and is pushing them in the direction of a cloud good method. A wholesome forty-nine p.c report their cloud technique consists of migration of legacy purposes to the cloud. These two outcomes counsel a rising understanding that profitable cloud migration can leverage current IT however that it additionally requires a honest analysis of which options greatest match their group’s wants.

However what are the core causes for the accelerated transfer to the cloud, past the pandemic and supporting distant employees? The NASCIO 2021 State CIO Survey suggests three basic causes frequent to IT: rising scalability/flexibility (78%), enhancing safety (57%), and maximizing their investments (43%).

One nice piece of stories out of the survey is that state CIOs are clearly stepping as much as their potential as thought leaders in cloud adoption, with eighty p.c reporting their workplace taking the lead in offering statewide requirements/greatest practices for cloud migrations. Sixty-five p.c report doing so for cloud safety/entry administration.

Transitioning to new applied sciences

Adoption of latest applied sciences has additionally included vital assets being spent on collaboration options, with such platforms now being utilized by ninety-two p.c of the NASCIO 2021 State CIO Survey respondents. And eighty-six p.c are taking the subsequent step by offering enhanced video, through platforms like Webex for Authorities, as a part of that.

With Webex for Authorities, employees are gaining safe real-time video conferencing and knowledge sharing to hurry response and accuracy of their work, whether or not at residence, in-office or on the street.

Enhancing citizen experiences via digital providers

The power for residents to interact authorities securely and reliably, and vice versa, usually turned a vital want in the course of the pandemic. This was very true for healthcare associated and different social providers.

Ninety-four p.c of respondents to the NASCIO 2021 State CIO Survey report that citizen demand for digital providers accelerated throughout that point. Essential providers had been focused for elevated funding, primarily utilizing a number of new funding mechanisms created on account of the pandemic itself. State CIOs and companies are actively working towards always-on, scaleable digital providers that present a greater general expertise for residents.

Mitigating dangers

It’s clear the vast majority of State CIOs additionally noticed the necessity for enhanced safety to accompany these new applied sciences and to safe working from residence normally. This features a hefty sixty-seven p.c that report they adopted enhanced encryption and safety for work from home units. The transition to a distant work surroundings occurred shortly, additionally rising cyber threats to state authorities networks. But solely twenty p.c of NASCIO 2021 State CIO Survey respondents report any cyber incidents occurring throughout this time.

In our conversations with State CIOs and CISOs, we’re seeing zero belief rising as a guiding framework for all components of presidency – from central IT to utility house owners in companies to authorities leaders – to work collectively in defending delicate knowledge and sustaining excessive availability for vital digital providers.

State CIOs: Increasing authority for increasing broadband

In line with the NASCIO 2021 State CIO Survey, State CIOs are increasing their involvement in broadband points. Pushed by the shift to distant work in addition to a rise in digital providers for partaking residents, most now report obligations associated to the deployment and adoption of broadband of their state.

Broadband efforts throughout states additionally embody a transfer in the direction of the usage of laws and state-sanctioned boards to advance the trigger. But they’re operating into acquainted limitations to deployment resembling bodily topography (46%), coordinating funding (44%), and affordability (44%).

The way forward for authorities IT

The NASCIO 2021 State CIO Survey additionally requested respondents to scan the horizon and see what applied sciences will probably be impacting them over the subsequent two to 3 years. Primarily based on their experiences, they see AI/ML, automation, and personalization of providers as showing subsequent on their to-do checklist. And as they prep that checklist, they’re additionally contemplating work at home (85%) and enhanced safety (82%) as a everlasting a part of it.

With cybersecurity squarely of their goal, the survey reveals state CIOs will leverage id/entry administration options (83%), steady safety evaluation (69%), and endpoint detection (67%) for the long-term.

Stand up to hurry on options that profit State CIOs

State CIOs are embracing their position in making authorities extra agile and digital, to satisfy the elevated expectations and desires of their residents. We encourage you to hitch them. Begin by taking a deeper have a look at these assets:





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