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Student Fees Adviser – Victoria University of Wellington – Kelburn, Wellington

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Please find the below latest job opportunity


  • Are you client-focused, flexible, and well organised?
  • Do you have experience in providing financial planning or budgeting advice?
  • Do you have a knowledgeable skill set in finance and looking for the next career step?

Mō Te Herenga Waka – About Our University

Te Herenga Waka – Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand’s globally ranked capital city university.

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.

Kōrero mō te tūranga – About the role

Te Herenga Waka – Victoria University of Wellington is currently recruiting two permanent Student Fees Advisors to join the Student Finance team. The Student Fees Advisors ensure the efficient and effective management of student fee policies and processes (including debt management) as an integral part of the enrolment process. These roles sit within the Student Operations Team in the new Tītoko – Centre for Student Success.

Tītoko is an innovative student-focused centre established to extend the student-university relationship in new ways that increase students’ ability to succeed academically. Tītoko is responsible for providing streamlined, consistent and integrated services that meet the needs of our diverse population.

Key Responsibilities:

  • Provide students and staff with reliable and timely fees, payment advice and related policies and procedures.
  • Liaise with Studylink to ensure the timely return of student study, fee and refund details.
  • Administer invoicing, student fee refunds, fee reconsiderations and levy rebates.
  • Provide professional and effective management of student debt levels.
  • Provide effective management of specialist fees contracts.

Ō pūmanawa – About you

You will be a motivated, customer-focused individual who can take the initiative, provide excellent administration and enjoy supporting students to help them succeed.

You will thrive in this role with an excellent manner with people, strong attention to detail, and self-management skills. This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament. You will pick up new skills, knowledge and software quickly and be able to adapt to a changing environment. You will proactively be able to create good working relationships with key staff and know the importance of seeking feedback to continually improve the service you deliver.

Key Requirements:

  • A relevant tertiary qualification or demonstrated relevant experience in finance or accounting.
  • Previous experience in providing financial planning or budgeting advice.
  • Previous experience of a strong client-centric approach to delivering excellent customer service or client services.
  • Proven ability to work to a very high standard of accuracy, with an appreciation of the importance of data integrity.
  • Proven ability to problem-solve, prioritise and manage conflicting workloads.
  • Highly developed communication skills, both oral and written.
  • Proactive in developing new skills, knowledge and software quickly and being able to adapt to a busy and changing environment.
  • Ability to communicate in an effective and friendly manner with a multicultural client base.

Role Description

Close Date for Vacancy:
1 February 2022

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Stephanie Hunter or Paige Jarman . But applicants should follow all steps listed below.

Important – Application Steps and information

For applicants who are not NZ Citizens or Permanent Residents, we recommend you check the NZ Immigration website for updates related to Covid19 restrictions on entry to New Zealand:

Download and complete the University Application Form.

Please include a cover letter in your application, telling us why you’re a great fit for this position then email the completed application form, cover letter and any other supporting documentation to stating the reference number and position title from the advert in the subject line.

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