Complaints, Appeals and Misconduct Coordinator – North Ryde NSW

THE ROLE

Purpose

To support the implementation of the University’s response to student complaints, appeals and misconduct, provide high level advice, ensure appropriate case management and compliance with policies and procedures.

Key Accountabilities

• Coordinate and contribute to the Student Misconduct Community of Practice and be a member of the Complaints Resolution Network.

• Triage student complaints, appeals and misconduct reports, and liaise with students and key stakeholders across faculties and offices

• Manage cases, ensuring timely responses with a view to fair and efficient resolution of matters

• Provide expert advice and support for the timely and compliant resolution of student complaints, appeals and misconduct incidents including:

  • Collaboration with faculty teams and managers responsible for managing academic integrity breaches, providing advice and support as appropriate

  • Collaboration with Research Ethics and Integrity Unit with particular reference to misconduct investigations

  • providing advice and support to the Dean of Students to manage behaviour breaches and misconduct incidents

  • collaboration with Student Advocates

  • providing timely and accurate reporting to the DVC(A) and Registrar in the management of student appeals.

• Coordinate and provide secretariat support for the University Discipline Committee and the University Appeals Committee.

• Collate and analyse student data, and prepare reports to governing bodies as required

• Ensure student support resources, guides and information applicable to complaints, appeals and discipline are accessible and up to date

• Interpret, develop and explain complex and sensitive policies, procedures and processes to stakeholders and students.

• Maintain timely communication with internal and external stakeholders in relation to matters.

• Ensure student and case specific data is recorded and maintained appropriately and assist in developing effective mechanisms for monitoring and reporting on student complaints, appeals and conduct matters.

• Comply with relevant EEO and WHS regulations.

• Perform any other duties as required and appropriate for this classification.

Required Skills, Knowledge and Experience

• Degree or equivalent experience in business, law or and/or experience as an administrator in student complaints, conduct, standards and compliance

• Sound knowledge of standards and legislation that apply to a tertiary institution in Australia

• Sound knowledge of student process and procedures

• Experience advising on and administering complex and sensitive student matters ensuring timely and compliant resolutions

• Able to Identify, develop and implement solutions and effectively address student matters with and through key stakeholders, committees and panels

• Experience analysing and reporting on data and complex processes

• Abile to build and manage partnerships with key internal and external stakeholders

Other Specific Requirements

• May be required to attend meetings, presentations, and other work related activities out of normal work hours and on weekends from time to time, with notice and by agreement.

• Will undertake work across a range of activity. Specific tasks undertaken may vary.

• It is not the intention that this position description limit the scope, responsibility or accountability of the position.

Application Process

To apply online, please provide your resume, cover letter outlining your suitability and motivation for the role, and your responses to the selection criteria.

For further information about this position, please contact: Jennifer Martin, Interim Manager – Complaints, Appeals and Discipline, at jennifer.martin@mq.edu.au

For general recruitment enquiries please contact: Bill Egarchos, HR Administrator at bill.egarchos@mq.edu.au

If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

04/04/2022 11:59 PM

Equity & Diversity Statement