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ASB Advice Centres (Branch Banking)
Customer Service Officer
Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our Customers.
About the role:
We have an awesome opportunity for a Customer Service star to join our friendly teams within our Advice Centre based in Queensgate Lower Hutt.
As a Customer Service Officer, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.
This is a part time position working 20 hours a week on a flexible roster over 7 days. Roster likely includes a full day Friday and weekend work.
We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable Customer experiences. Your ability to educate Customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for Customers.
What’s in it for you:
This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.
Join a diverse and inclusive environment where we are United as one team, working together to accelerate financial progress for all New Zealanders.
For additional information please see the attached Position Description, and to register your interest in this position please apply online.
10 Jun 2022 18:00
Concierge, Customer Experience, Customer Service Officer, Retail Banking
More details (document)
Customer Service Officer Position Description 2020.pdf