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Are you passionate about providing excellent customer service to a wide variety of stakeholders, and connecting people with Aotearoa’s democracy?
Our Customer Service Centre creates meaningful connections with Parliament by providing warm, efficient and knowledgeable customer service to internal and external customers, including being the first port of call for official guests and other manuhiri to Parliament, and providing a range of services to Members of Parliament and other staff. We aim to be a one stop shop for internal and external customer service needs, providing a warm and professional welcome, efficient service, and effective problem solving.
This is an exciting time to join our Customer Service Centre, as we embark on a journey to expand the range of services we are able to provide to our customers, and deepen our understanding and involvement in the mahi of Parliament to better meet the needs of our customers. In this key role, you will work in the heart of Parliament providing high quality customer service over phone, email and face to face. You will be required to build good relationships with a range of people and continuously develop your knowledge to provide the best possible service.
What you will bring to the role:
- Great people skills and the ability to communicate effectively with a wide range of people
- A drive to provide warm, welcoming, excellent customer service to all
- Resilience under pressure and an ability to deal with difficult interactions
- An ability to adapt and learn quickly, and a positive approach to change
- Problem solving and organisational skills
- Confidence using MS office suite
- Flexibility within your role and a ‘can-do’ attitude
Why Parliamentary Service?
- We offer five weeks of annual leave
- Plenty of on-going learning and development opportunities
- A supportive and fun-loving team who celebrate the wins together.
This role operates on rostered shifts between the hours of 7:30am and 7.00pm Tuesday to Friday. We have a fixed-term part-time position (32 hours) available through until April 2023. Ideally someone who is flexible with the ability to work varied days depending on the need of the teams resourcing.
The appointing base salary for this role is $46,134.00-$49,936.00 per annum. Appointments will be based on skills, experience, and relativity. Remuneration band extends beyond the appointing salary range to account for tenure progression.
In order for a successful applicant/s to be offered this role, they will need to comply with our Vaccine Policy, the requirement to be fully vaccinated and agree to provide information and evidence regarding their vaccination status
Applications close 5.00pm Wednesday 23 March 2022.
If you have any further questions regarding the role contact Recruitment@parliament.govt.nz
The Parliamentary Service appoints on merit and is committed to EEO and good employer principles.
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