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SHARED SERVICES DIVISION
STUDENT EXPERIENCE
About our team/Mō te tīma
We are the Division of Shared Services, a team of highly skilled professional staff responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.
Our specific focus is on the Student experience felt by our students here at the University of Otago. We work to provide accurate and timely information, assistance and advice across activities such as University Admission; Programme Admission; scholarship administration; course advice, assessment, academic record maintenance, academic progression (including prizes and awards) and graduation.
The role/Te mahi
The role of Lead Administrator within Student Administration plays a crucial part in ensuring the smooth operation of Student Administration services; focused on the provision of timely, accurate, courteous and consistent advice, information and assistance across all activities within our unit.
You will work in partnership with key academic areas to provide and manage support activities across a variety of portfolios. You will play an important role in prioritising and setting workload as well as acting as an escalation point for complex and/or challenging enquiries.
- Providing a range of Student Administration activities, including overseeing prioritisation and workload setting.
- Undertaking operational activities and/or projects such as: Recruitment and scheduling of invigilators or providing administrative support for investigation of dishonest practice cases.
- Ensuring staff are informed and understand legislative obligations and privacy requirements.
The specific tasks in your role will vary depending on the portfolio of work you are focusing on. A more thorough list of portfolio related activities can be found in the position description. Our expectation is that the successful applicant will initially be focussed on assessment and examinations.
Your skills and experience/Kā pūkeka me kā wheako
- Exposure to work in a busy administration environment.
- A passion for customer service and delivering exceptional service to students.
- An ongoing commitment to positive outcomes for our staff and students.
- Previous supervisory experience or exposure to managing teams.
- Strong Microsoft office and PC skills, (eVision an advantage).
Due to the nature of the Shared Services Division, the range of tasks and responsibilities is broad and may require performing duties at different workplaces or locations across campus.
We are committed to on-going training and development in order to upskill successful candidates in areas that they desire more exposure to.
Further details/Pūroko
This is a full-time, permanent role.
You must have the right to live and work in New Zealand to apply for this role.
For further information, please contact Jo Gibson, Head of Student Experience via the contact details below.
Application/Tono
As part of your online application process, please provide the names and contact details of two referees whose consent has been obtained and who may be contacted for a confidential reference (one being your current/most recent manager).
To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2201140 will close on Sunday, 3rd July 2022.
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