Manager, Operations – North Ryde NSW

• HEW Level 9 ($125,106 – $132,132 p.a.)
• Continuing
• Full-time
• Macquarie University (North Ryde) location

THE ROLE

Purpose

Manage and lead operations support across the Dean of Students portfolio, and provide student advocacy and education services.

Key Accountabilities

• Manage a team of direct reports and cultivate an environment that promotes respect, accountability, quality service and foster initiative, innovation, professional development and continuous improvement.

• Manage and lead portfolio wide operations and communications functions including operations and logistics, communications, finance, human resources, and administration.

• Provide executive, project and operational support to the Dean of Students and other senior managers across the portfolio.

• Support the management and implementation of projects that emerge to ensure the successful operationalisation of the Dean of Students function.

• Implement initiatives and programs aimed at providing students with appropriate, compliant and timely advocacy and support services.

• Manage the integrity and independence of Student Advocacy and Education services in line with the strategic objectives of the Dean of Students, and University expectations.

• Manage and lead a team of Student Advocates, Educators and administrative staff for the portfolio including the oversight and allocation of workload and responsibilities, completing annual performance development reviews, performance management, management of leave and trouble shooting as required.

• Build and manage effective relationships with internal (particularly within the Complaints, Compliance and Standards Team, Shared services team) and external stakeholders.

• Manage the budget for the Dean of Students portfolio including providing support to the DVCA General Manager on finalising the budget each year, management of casual staff, liaising with DVCA Finance on variances, forecasting and any other issues as they arise.

• Manage SSAF process including studnet consultation, distribution and statutory reporting.

• Lead operational review & business process improvements on an ongoing basis to ensure staff are supported across the Dean of Students portfolio.

• Comply with relevant EEO and WHS regulations.

• Perform any other duties as required and as appropriate for this classification.

Required Skills, Knowledge and Experience

• Degree or equivalent experience in business or related discipline

• Knowledge of the Australian higher education system, and an understanding of the nature and scope of student services

• Knowledge of student advocacy and education programs that support the University’s student policies and procedures

• Knowledge of process and technology continuous improvement and transformation

• Experience with financial delegations

• Extensive experience in leading and successfully implementing change programs and projects

• Excellent organisational skills and experience of supporting complex administration functions, negotiating and managing service level agreements and fostering a high performance, service oriented team culture

• Experience of managing, analysing and reporting on data and complex business processes

• Ability to build and manage partnerships with key internal and external stakeholders

Other Specific Requirements

• May be required to attend meetings, presentations, and other work related activities out of normal work hours and on weekends from time to time, with notice and by agreement.

• Will undertake a broad range of work supporting the Dean of Students, and may lead teams or projects focused across a range of activities. Specific tasks undertaken may vary.

• It is not the intention that this position description limit the scope, responsibility or accountability of the position.

Key Selection Criteria

• Degree or extensive equivalent experience .

• Experience providing leadership and direction in the operationalisation of strategy and implementation of change programs and projects .

• Experience leading, managing and developing a diverse, high performing and service-oriented team.

• Knowledge of student advocacy , student group governance and education programs that support the University’s student policies and procedures.

• Experience building and sustaining effective stakeholder partnerships to achieve operational excellence.

• Operational and financial acumen including managing budgets, continuous process improvement , policy development and maintenance and analysing and reporting on data and complex business processes . .

Flexible work

Flexible work arrangements, including part -time, job share, flexible start and finish times or work from home will be considered for this role.

Application Process

To apply online, please provide your resume, cover letter outlining your suitability and motivation for the role, and your responses to the selection criteria.

For further information about this position, please contact: Mariella Herberstein at marie.herberstein@mq.edu.au

For general recruitment enquiries please contact: Sarah Bate, HR Manager at sarah.bate@mq.edu.au

If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

05/04/2022 11:59 PM

Equity & Diversity Statement