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Part Time Customer Service Officer – NorthWest Branch – Auckland City, Auckland


ASB Advice Centres (Branch Banking)

Customer Service Officer

Here at ASB the customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised, and convenient solutions for our customers.

About the role:

We have an fantastic opportunity for a Customer Service star to join our friendly team within our Advice Centre based in our NorthWest Branch.

As a Customer Service Officer, you will be dealing with a broad range of banking queries and requests from customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.

This is a full time position working 14.5 hours a week – Saturday & Sunday Shift.

About you:

We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.

What’s in it for you:

This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate financial progress for all New Zealanders.

For additional information please see the attached Position Description, and to register your interest in this position please apply online.

A number of our ASB Whanau including our talent acquisition team will be taking a well-deserved break over the Christmas Period and as a result whilst we will still be advertising roles during the festive season and encourage you to update your CV and apply to join our amazing teams in 2022 we would like to advise that we won’t be back in touch with you directly until after the 10
th of January 2022. Rest assured once we are back recruitment will be full steam ahead as we build our teams for an exciting 2022. Have a great Christmas from all at ASB

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