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Program Director – Sales – Admin – Northern Beaches – Brookvale NSW 2100 – Brookvale NSW 2100

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Gracie Barra Sydney is looking for a part-time Program Director, for 30 hours on a fixed term contract, with the potential to become full-time.

Are you a great team player with awesome communication skills?

Do you like challenges and embrace a non-quitting mentality for getting the mission accomplished?

The selected candidate will have an amazing learning experience by joining a team of loyal and passionate Gracie Barra Team members who are working diligently every day to bring Jiu-Jitsu for Everyone. Experience with Jiu-Jitsu is preferred but not essential.

The Program Director is the smiling face of the school managing core administrative tasks, looking after members, an enrolment specialist attracting and signing new members. It is your role to ensure that the school operates professionally and at a high level every day.

Some other responsibilities include:

  • Welcome walk-in prospective students and schedule intro class;
  • Answer phone inquiries and schedule introductory lessons;
  • Inventory management
  • Prepare the Pro Shop, manage the display and sell the products
  • Social media communication strategy, management and implementation
  • Meet membership KPI’s
  • Deal with freeze and cancellation requests
  • Development a delinquent account strategy for the month
  • Input and/or change information on the billing system software & CRM software;
  • Together with the Instructor, develop the Absentee Student Strategy for the month
  • Sales – create leads, follow up leads, schedule intro classes, confirm intro classes, follow up with no show intros and sign new members
  • Deal with student’s complaints, feedback and questions
  • Improve student experience by implementing Gracie Barra procedures and guidelines
  • Maintain a strong relationship with new and existing members to keep the student experience at the highest level
  • Control and purchase office and cleaning supplies
  • Staff rostering
  • Together with the Instructors, build and update the schedule for the GB School
  • General floor duties – organising, cleaning up and giving a professional appearance for the school
  • Develop the seasonal GB School Calendar with the Instructor
  • Speedy communication in a polite and exciting manner – answering email, phone calls, social media enquiries
  • Marketing strategy and implementation
  • Staying on top of maintenance & current hygiene standards
  • Weekly reporting

Bonuses and/or commissions are negotiable for the successful applicant.

For the successful applicant, the contract may be extended.

Job Type: Part-time
Part-time hours: 30 per week

Salary: $28.00 per hour

Schedule:

  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
– Daily cleaning
– Hand sanitiser available throughout the facility

Ability to commute/relocate:

  • Brookvale, NSW 2100: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)
  • Google Drive: 1 year (Preferred)
  • Sales: 1 year (Preferred)

Work Authorisation:

Application Deadline: 06/05/2022

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