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ASKOTAGO
SHARED SERVICES DIVISION
About us/Mō mātou
AskOtago is the first port of call for IT Support and troubleshooting for University staff and students, with the AskOtago IT Team acting as the point of focus for all IT support enquiries.
You will play a key part in this team, working to assist with a wide range of technology queries and questions, working with other technical teams to triage and resolve more technical problems as required.
We are looking for people with an interest or passion in the area of Information Technology to join our IT support team for the wider University. This is a role with the potential to provide you with some amazing experience, working on one of New Zealand’s top ten largest network sites.
The role/Te mahi
- providing subject matter expertise in the area of Information Technology.
- helping to troubleshoot issues with Cisco phones or networking equipment.
- assisting staff and students with issues across both PC and Mac platforms.
- administration and support using Active Directory, Assyst, Blackboard, and Office 365.
- creating a positive relationship in all customer interactions.
- serving as an escalation point and source of guidance for the Service Representatives.
This is an exciting IT role for people that want to gain experience working in a large and complex enterprise environment, supporting 20,000+ users.
Skills and experience/Kā pūkeka me kā wheako
- previous customer service experience.
- a strong sense of pride and passion.
- good written and verbal communication skills.
- a desire to learn more and grow your IT skills and career.
Recruitment process
Once you have submitted your application through our recruitment system, we will assess your submission. You may then be invited to complete a skills assessment and, if applicable, reference checks will be requested.
Further details/Pūroko
Multiple permanent full & part-time positions exist within this team.
Customer service is integral to AskOtago; it is therefore important we are available to answer queries 7 days a week. Staff work on a rostered basis. Hours of the full-time roster will be discussed at interview stage.
You must have the right to live and work in New Zealand to apply for this position.
Specific enquiries may be directed to Philippa Hoult, Senior Manager AskOtago via the details below.
Application/Tono
To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2200563 will close on Sunday, 27 March 2022.
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