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STUDENT EXPERIENCE
SHARED SERVICES
Who we are/Mō te tīma
We are the Division of Shared Services, a team of highly skilled professional staff responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.
Our specific focus is on the student experience felt by our students here at the University of Otago. We work to provide accurate and timely information, assistance and advice across a range of activities from admission to graduation.
The role/Te mahi
You will be working as part of a team, providing high quality advice for undergraduate students ensuring they go on to have an outstanding University of Otago experience.
You will provide programme and course information along with guidance to a diverse group of undergraduate students as well as assisting students to make informed choices that support the achievement of their academic and career goals.
- Providing accurate course advice and guidance that complies with all regulations.
- Helping students with information regarding the opportunities and support available such as: Career Development Centre, Disability Information and Support; International Student Support etc.
- Working closely with Student and Academic Services, Student Administration and Academic staff to provide early stage targeted advice and assistance to a variety of students.
Your skills and experience/Kā pūkeka me kā wheako
- Previous advisory experience
- A passion for customer service and delivering exceptional service to students
- Experience providing student administration or related services in a tertiary education organisation
- Exposure to work in a busy or complex environment
- A clear understanding of pastoral care and extracurricular services offered
- Strong Microsoft office and PC skills (eVision a plus).
Due to the nature of the Shared Services Division, the range of tasks and responsibilities is broad and may require performing duties at different workplaces or locations across campus. We are committed to on-going training and development in order to upskill successful candidates in areas that they desire more exposure to.
Further details/Pūroko
This role is a permanent, full-time role based in Dunedin.
You must have the right to live and work in New Zealand to apply for this position.
For further information, please contact Julie Weaver, Group Leader Student Development via the contact details below.
Application/Tono
As part of your online application process, please provide the names and contact details of two referees whose consent has been obtained and who may be contacted for a confidential reference. (One being your current/most recent manager).
To submit your application (including CV and cover letter) please click the apply button below. Applications quoting reference number 2200988 will close on Sunday, 12 June 2022.
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