We collect job opportunities from many sources and post here. We are specially targeting casual and temporary jobs which are suited for university students to earn while they study. Most of the job openings are from the location where famous universities are located.
Please find the below latest job opportunity
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About AETS
As a registered training organisation, AETS is dedicated to providing quality person-centred and strength-based training. Our mission is to empower our learners, and we do this by providing them with skills and knowledge to advance their careers and reach their goals.
Our team members enjoy being part of a company that sets out to change people’s lives and businesses for the better through work and training.
About the role
The Student Support Specialist is the point of contact for all AETS’s related enquiries and requests raised by both prospective students and enrolled students via emails, phone calls and text messages. You will deliver a consistently high standard of customer services and administrative support to students according to the service level agreements.
You are required to provide timely and accurate information to the AETS Management Team, partners, and employers about enrolment status, course progression, etc. This position is also responsible for completing a diverse range of administrative processing tasks throughout the student’s learning journey with AETS (e.g., enrolment, onboarding, course progression, withdrawal, and completion).
You are the main point of contact for any work placement related enquiries, requests or issues raised by our students, trainers, partners, and host organisations. You are also responsible for facilitating students’ work placements per the qualification requirements, and this includes but is not limited to identifying and securing suitable host organisations nationally for students.
You are the main point of contact for any work placement related enquiries, requests or issues raised by our students, trainers, partners, and host organisations. You are also responsible for facilitating students’ work placements per the qualification requirements, and this includes but is not limited to identifying and securing suitable host organisations nationally for students.
Responsibilities
- Send out enrolment related emails and set up access in respective Learning Management Systems before the start date of the courses
- Conduct regular follow up with prospective students to finalise the enrolment process and highlight any issues to partners and employers
- Provide exceptional customer service to students to encourage course progression and improve completion rate
- Grow and nurture relationships on every interaction to enhance the students’ experience
- Conduct regular follow up with enrolled students that are at risk for course progress and highlight any issues to the partners, employers, and trainers
- Log calls and emails for all students support communication activities in the systems
- Maintain a high level of professionalism, accuracy, confidentiality, and timeliness when carrying out administration duties
- Remain flexible and be prepared to change administration priorities based on business needs
- Ensure adherence to all internal standards and ASQA National Standards
- Investigate and resolve complaints and liaise with complainants as appropriate. Coordinate with stakeholders to ensure all appropriate actions are completed promptly
- Network and engage potential host organisations regarding their capacities to accommodate work placement requests
- Process withdrawal/cancellation requests
- Carry out the required steps in the systems to issue Statement of Attainment, Awards or Certificate
- Provide exceptional customer service to partners, trainers, employers, and host organisations to build and maintain business relationships
About You
- Excellent verbal and written communication skills and a proven commitment to delivering high-quality customer service
- Strong attention to detail
- Excellent organisation and administration skills
- Self-motivated with the ability to work independently and demonstrate initiative and problem-solving skills within a team environment
- Excellent computer skills
- Strong ability to follow policies, processes, and procedures
- Have at least one year of working experience in administration, call centre or customer service roles in the service industry. Fresh graduates with working experience acquired from part time/casual jobs are welcome to apply
The rewards of joining AETS
- Competitive salary
- 3 days bonus leave per year
- Smart phone and laptop are provided
- Access to Employee Assistance Program providing counselling services across various work and life categories such as career, family, financial and health assistance.
- Learning & Leadership Development opportunities, including traineeships.
How to apply
- Take the first step to this important role in providing jobs for others. If you match the criteria above, we want to hear from you!
- Simply complete the application process by clicking the ‘Apply ‘Now’ button. Only shortlisted candidates will be contacted.
A current Police and Working with Children Check or relevant state equivalent is a mandatory requirement for this position and successful applicants must have (or create) a myGovID account. You must be double vaccinated to work in the office.
AETS is an EEO employer that welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.
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