2023 Mastercard Launch, Associate Analyst, Product Delivery – St Leonards NSW

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

2023 Mastercard Launch, Associate Analyst, Product Delivery
Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience. Successful candidates will be assigned to a business unit and rotate for a duration of 2 x 9 months each for a total of 18 months.

Overview:

This role will report directly to the Senior Vice President of Product Delivery, Asia Pacific and will provide general administrative duties as well as manage basic project management components and support the day-to-day functioning of the Product Delivery team which includes supporting with internal process improvements, creating presentations, and overseeing the team’s knowledge repositories.

• Do you love to solve problems and think creatively?
• Do you enjoy collaborating and helping others?
• Are you someone who is well organized and can multitask?

Role:

The Product Delivery team is responsible for maintaining the customer technical relationship and customer implementation for the Asia Pacific region. Additionally, the team also offers operational and technical account management, pre-sales, and solutioning to ensure customer delivery readiness. Supports release management process towards clients for technology updates. Market Delivery manages the flawless delivery of all customers technical and product implementations via:

• Produce presentation materials, reports and communications for internal stakeholders including senior leadership
• Support the Senior Vice President of Product Delivery through a variety of administrative tasks including calendar, expense and travel management and support other managers and the team as well where appropriate including with team event coordination
• Help oversee the team objectives and employee programs including status tracking and monitoring potential risks or issues where required
• Define and document Product Delivery processes, manuals, and other operational documentation
• Monitor and track project deliverables and timelines, contribute to internal process improvements and update senior management where required
• Manage and oversee the team’s tools and platforms including Access Management, Confluence, SharePoint, Teams, and Outlook mailboxes
• Develop and maintain strong working relationships with partners in other Customer Delivery teams and other business functions to deliver and support on tasks
• Own and manage the quarterly department newsletter

All about you:

Education:

• Graduating seniors – Class of 2022/end January 2023
• Students pursuing a Masters/bachelor’s degree (all majors welcome to apply)

Key Competencies:

• Strong technical, system and operations knowledge within financial services
• Project management, problem solving and planning skills with a demonstrated record of successfully managing multiple projects
• Ability to identify issues and proactively resolve issues through escalation to appropriate partners
• Ability to clearly communicate complex technical and business information in an easy to understand manner
• Able to effectively deliver messages both verbally and in writing
• Experience of worked in operations, technology roles in financial institutions is an added advantage
• Self-driven, ability to work well autonomously and within a team

Experience and Skills needed:

• Excellent verbal and written communication skills
• Excellent analytical skills
• Ability to work and interact with stakeholders at all levels, on a team and independently
• Ability to multi-task in a fast-paced, deadline-driven environment
• Advanced Word, Excel and PowerPoint skills
• Previous experience using Confluence, SharePoint, Oracle, Qualtrics beneficial but not required
• Effective time management and organizational skills
• Attention to detail
• Elevated level of confidentiality and discretion

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.