AskOtago Trainer – Dunedin, Otago

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About our team/Mō te tīma

AskOtago, the University’s Contact Centre is the one-stop shop for all questions related to the University of Otago. You will play a key part in this team, working to create and implement training and performance improvement plans to further grow and develop the capabilities of our team members.

The AskOtago team is an opportunity to join the wider University of Otago Whānau and work to make a real difference to the lives and education of our Students and Staff.

The role/Te mahi

As part of our commitment to the University of Otago community, the AskOtago team is engaged in a programme of continuous improvement with a view to further refining the quality level of service that we provide to the wider University.

We are looking for a skilled training and development focused professional to join our team and help us to design, plan and execute this training programme.

Your skills and experience/Kā pūkeka me kā wheako

Successful candidates will ideally have:

  • Previous call centre focused training experience.
  • Experience creating and delivering advanced training material, and programmes to a diverse group of people.
  • A passion for positive customer service stories.

Further details/Pūroko

This is a full-time, permanent position.

You must have the right to live and work in New Zealand to apply for this role.

For further information, please contact Phlippa Hoult, Senior Manager, AskOtago via the contact details below.


To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2201295 will close on Wednesday, 20 July 2022.

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