Customer Care Representative – British American Tobacco – Auckland City, Auckland

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BAT is evolving at tempo – actually like no different organisation.

To attain the ambition now we have set for ourselves, we’re searching for colleagues who’re able to reside our ethos each day. Come be part of this journey!

BAT NEW ZEALAND IS LOOKING FOR CUSTOMER CARE REPRESENTATIVES

SENIORITY LEVEL: Entry Degree

FUNCTION: Gross sales and Advertising

SALARY RANGE: $58k – $65k NZD base wage + Bonus Scheme + wonderful Advantages

LOCATION: Auckland, New Zealand

JOB TYPE: Fastened time period contract to Sept 2022

ROLE POSITIONING AND OBJECTIVES

Part of our new Vuse (Vapour) Buyer Care Group, primarily based in Auckland, this position is accountable for dealing with buyer queries through quite a lot of channels, together with social, and making a best-in-class buyer expertise.

Experiences to: Client Engagement Supervisor

Reporting Degree: Particular person Contributor

Geographic Scope: Native

WHAT YOU WILL BE ACCOUNTABLE FOR

• Being the primary level of contact for Vuse buyer enquiries obtained by way of telephone, electronic mail, web site contact and social media channels
• Delivering a market-leading customer support expertise, and driving buyer loyalty
• Offering product training and professional recommendation on the Vuse product vary on to clients
• Analysing and problem-solving buyer queries, and following them by way of to profitable decision
• Aiding Vuse clients in finishing on-line orders and managing their order subscriptions
• Making outbound buyer contact, the place required, in keeping with advertising and marketing campaigns
• Proactively informing the Buyer Engagement Group on any potential points or buyer traits
• Constructing and keep efficient relationships with inside stakeholders and Vuse clients

CAN THIS BE YOUR FUTURE ROLE?

• Do you get a kick out of creating clients completely satisfied?
• Do you get pleasure from fixing issues and managing quite a lot of completely different challenges every day?

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• At the very least one-year prior expertise in a customer support/retail/gross sales position
• A proactive and customer-first angle
• Superior written and verbal communication expertise
• Tech-savvy with a very good understanding of MS Workplace suite of functions
• Robust analytical problem-solving expertise
• Capability to be taught and use quite a lot of software program programs
• Capability to work individually and collaboratively

BENEFICIAL

• Expertise in an FMCG setting is a bonus.

WE ARE BAT

At BAT we’re dedicated to our Goal of making A Higher Tomorrow. That is what drives our folks and our ardour for innovation. See what is feasible for you at BAT.

• World High Employer with 53,000 BAT folks throughout greater than 180 markets
• Manufacturers offered in over 200 markets, made in 44 factories in 42 international locations
• Newly established Tech Hubs constructing world-class capabilities for innovation in 4 strategic places
• Range chief within the Monetary Occasions and Worldwide Girls’s Day Greatest Observe winner
• Seal Award winner – certainly one of 50 most sustainable firms

BELONGING, ACHIEVING, TOGETHER

Collaboration, variety and teamwork underpin every little thing we do right here at BAT. We all know that collaborating with colleagues from completely different backgrounds is what makes us stronger and finest ready to fulfill our enterprise targets. Come convey your distinction!

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