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- Full-Time Permanent
- East Tamaki location
- Busy role
At Daikin, we draw upon our many years of experience to provide solutions to customers worldwide in each climate, to achieve superior comfort levels in residential and commercial environments. Daikin has earned a reputation of world leading performance, quality and reliability.
An opportunity is now available for an experienced Customer Service Officer to join our fantastic team based in East Tamaki. The overruling purpose of this role is for the processing and management of customer-related orders and issues relating to the allocation and delivery of the Daikin product.
Responsibilities will include but not limited to the following:
- Enter customer orders & maintain customer delivery requirements within SAP System
- Confirm with dealer’s stock availability with an expected time of delivery
- Allocation of stock to orders
- Arrange stock to be delivered from the Warehouse for delivery to end-user
- Interact with SCM group to arrange transfers
- Complete non-conformances, returns, and credit notes as and when required
- Responsible to answer telephones and sort customer enquiries and requests
- Assist in the resolution of customer complaints
- Develop and maintain good relationships with customers to ensure high level of customer service
- Arranging Stock Transfers within NZ
You’ll have:
- A bubbly personality and can-do-attitude
- Above average computer literacy, SAP exposure an advantage
- Previous experience in a similar position is essential
Our Core Values
Absolute Credibility, Enterprising Management, Harmonious Personal Relations
Sound like you? Apply now!
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