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Earlier Mental Health Clinician – Christchurch, Canterbury

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Company Description

Ko wai hoki | About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Job Description

We are currently recruiting for experienced Registered Mental Health Nurses to join our Earlier Mental Health Response Triage Team, to provide urgent mental health support across Aotearoa with full-time and part-time opportunities available.

You’ll be welcomed into a dynamic and specialist team, where you will receive opportunities such as access to paid external monthly supervision, a wide variety of personal/professional development opportunities, coaching, all within a supportive innovative tele-health environment.

Whakarongorau recognises the importance of maintaining a healthy work life balance and the importance of our own wellness. The role allows greater flexibility and the chance to plan your life around your six-week roster. All the necessary IT equipment is provided to enable you to deliver your mental health triage expertise across NZ.

Atu mo te mahi | About the role

This is a permanent position, with the potential of working from home or in one of our call centres based in Christchurch, Wellington, and Auckland. We provide a 24/7 service with 4-week rotating rosters that includes day, evening & overnight shifts.

This is an exciting role where no two calls are the same! You will be triaging incoming calls to the line using the UK Triage scale, provide mental health information and advice to police, ambulance DHB’s, school guidance counsellors, Ministry of social development, rural communities, and other front-line workers as part of the Expert Advice Service.

More specifically your role will involve:

  • Putting the patients’ needs first and respecting their confidentiality and privacy
  • Working closely with stakeholders like the DHBs, Police and Ambulance
  • Following our clinical guidelines and using clinical support software
  • Giving advice that respects cultural needs and demonstrates cultural awareness
  • Escalating issues and referring calls to other staff or health service providers where required
  • Working as part of the wider Earlier Mental Health Response Team


Pehea koe | About you

Qualifications and Experience

  • Registered Nurse with current NZ practicing certificate ideally with a post graduate certificate with no limitations in working in mental health
  • Minimum 3-5 years’ experience working in an Acute Mental Health setting i.e., Crisis team, liaison Psychiatry, In-patient Mental Health or Triage team
  • Experience of delivering mental health triage and communicating plans
  • Experience in undertaking risk assessments and formulating safe, clear risk management plans based on collaboration with the client

Skills and Competence

  • Able to build rapport with callers and deliver a recovery orientated, person centred approach to working with people in distress
  • Utilises collaborative support planning and promotion of the caller living as autonomously as possible in the community
  • Sound clinical judgement in the assessment and management of suicide and other risk
  • Experience in the use of recognised therapeutic models and intervention strategies
  • Ability to effectively deliver triage, assessment, and interventions, create support plans, provide referrals and follow up via the telephone
  • High level oral and written skills for communicating with service users, family/whanau, team members and other services such as DHB, police and ambulance
  • Good level of IT and telecommunication skills, ability to use and navigate multiple health applications quickly and effectively and access to high-speed internet at home.
  • Ability to effectively navigate the health sector and complete referrals to DHB, NGO and Primary Care services
  • Connecting in with our priority communities is essential and a high degree of cultural awareness and empathy is required. Korero Māori or talanoa in Pasifika languages is also highly desirable

Additional Information

Ō tātou uara | Our values

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

  • Mahia te mea tika / Do the right thing
  • Hihiri e te kounga / Motivated by quality
  • Ngākau nui ki te pai ake / Passion for better
  • Pokohiwi ki Pokohiwi / Shoulder to shoulder

To tatou tikanga | Our culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Māori and 22% as Pasifika.

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