Front of House Wait Staff – Wanaka, Otago

Position Title

Wait Staff

Objective of position

To prepare dining room for service and to provide professional, efficient, and courteous service to customers. To be a team player within the Front of House

Report to

Restaurant Manager/ Manager on Duty

responsible for

Nil

Relationship with

Staff, Customers

Duties and responsibilities

· Clean designated areas in accordance with procedures, morning/evening routines and hygiene requirements, including the toilets if necessary

· Change table set up as required for the time of day / night

· Clean and refill condiment sets

· Set tables in accordance with agreed standards, ensuring all items are clean, undamaged and in a good state of repair

· Ensure sideboards on stations are adequately stocked with replacement cutlery, napkins and any other items required

· Greet customers professionally and show them to their table. Mark off any table reservations in Resdiary.

· Assist with any special needs of the customer, i.e. children, disabled or elderly patrons

· Assist diners with food and beverage selection by presenting the menu, explaining daily specials, answering food preparation questions and identifying appropriate wines. Identifying any customer’s specific dietary requirements and communicate this clearly with the kitchen and back of house team

· Take customer orders in a pleasant and efficient manner, enter these into IdealPos

· Ensure orders are given to the appropriate person to execute

· Serve food and beverages in accordance with agreed procedures, but above all in a professional, courteous manner

· Check with customer throughout their meal of any further needs

· Ensure tables are cleared quickly and efficiently and plates and utensils returned to the kitchen area

· Ensure customers are correctly charged, present the bill and take payment from the customer in accordance with the procedures of the establishment

· Answer phone and record bookings for restaurant reservations as required in Resdiary

· Participate in fire or evacuation drills and ensure complete familiarisation with all exits

· Be aware of and continually maintain the highest standards of personal hygiene and dress

· Report any problems with either customers or meals to the Restaurant Manager or Duty Manager

· Adhere to sanitation, safety and alcohol control policies

· Follow instructions from Restaurant Manager or Duty Manager.

relevant qualifications

(Not essential but an advantage)

· Level 2 National Certificate in Hospitality (Food and Beverage Service)

· Level 3 National Certificate in Hospitality (Food and Beverage Service)

Personal attributes

· A drive to achieve excellent customer service and experience

· A desire to be nature friendly and empathetic to our environment.

· The ability to work as part of a team, the ability to assist and share knowledge with other staff

· Good communication skills

· Positive and friendly manner

· Proactive

· Good personal hygiene

· Honest and reliable

· Sense of humour and fun!

Job Types: Full-time, Part-time
Part-time hours: 20-35 per week

Salary: $22.00 – $25.50 per hour

Benefits:

• Employee discount
• Free food
• Professional development assistance

Schedule:

• Evening shift
• Overtime
• Public holidays
• Weekend availability

Supplementary Pay:

COVID-19 considerations:
All staff are required to wear masks working in hospitality it New Zealand

Ability to commute/relocate:

• Wanaka, Otago: Reliably commute or planning to relocate before starting work (Required)

Application Deadline: 11/08/2022
Expected Start Date: 18/07/2022