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20571BR
Requisition Number:
20571BR
Description:
Functional Analyst
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That is why at Stantec, we always design with community in mind.
We care about the communities we serve—because they are our communities too. We are designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.
The opportunity
The successful candidate will be based any of our Australia or New Zealand offices.
This position requires multiple responsibilities. The first responsibility is working closely with end-users to resolve Tier 1 and 2 incidents/problems, perform regular and on-demand service delivery activities, and monitor/resolve processing exceptions by using knowledge of the front-end system procedures and data dependencies. The second responsibility is to provide functional expertise in assigned project roles on implementing Oracle solutions.
- Monitor and respond in a timely manner to incidents and service interruptions logged by the IT Service Center in the service management system.
- Monitor and resolve processing exceptions minimizing impact to business users and meeting the key control requirements.
- Execute scheduled maintenance activities such as responding to system alerts.
- Collaborate with and/or escalate incidents when resolution through the front-end does not appear evident.
- Perform testing where required.
- Adhere to Stantec’s Solution Delivery Framework, Incident Management, and Change Management procedures.
Qualifications:
- Experience with Oracle Projects
- Strong customer service orientation.
- Strong verbal and written communication skills with a professional demeanor.
- Strong interpersonal, organizational, time management, problem solving, and analytical skills.
- Understanding of end-user system practices and processes for a particular business domain.
- Strong system troubleshooting skills.
- Highly self-motivated and directed.
- Keen attention to detail.
- Experience working in a team-oriented, collaborative environment.
- Demonstrated proficiency with the following:
o Microsoft Office Suite
o Atlassian Suite
o QA testing tool such as qTest
o Understanding internal system flows for a particular application domain
Qualifications & Working Conditions
- Recognised tertiary qualification and 5 or more years equivalent work experience in a relevant business domain.
- Good understanding of projects, concepts, and processes.
- After hours work required to support end users.
What we offer
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
- Flexible Working Arrangements including purchasing up to 4 weeks additional leave and provision for school term contracts, job sharing and part time employment.
- Learning and Talent Development Programs including global programmes, online learning and on-the-job learning
- Mentoring for your own development
- Health Insurance – Income Continuance Insurance (ICI) – Life Insurance
- Service Recognition Awards
- Employee Assistance Program
How to apply
Please apply directly online
Title:
Functional Analyst – Christchurch
Qualifications:
Relevant Tertiary Qualification
Employment Type: Full-Time
Job Type: Regular
Job Category: IT/IS
About Stantec:
We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.
The Stantec community unites approximately 25,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!
Location :
New Zealand-Christchurch
Country:
New Zealand
State/Province:
Canterbury
City:
Christchurch
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