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HomeChristchurch - New Zealand - Part Time Jobs for StudentsGuest Services Agent - Christchurch, Canterbury

Guest Services Agent – Christchurch, Canterbury

We collect job opportunities from many sources and post here. We are specially targeting casual and temporary jobs which are suited for university students to earn while they study. Most of the job openings are from the location where famous universities are located.

Please find the below latest job opportunity

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Who We Are | Ko Wai Mātou

Hind Management Group (NZ) build, operate and manage high performing hotel and commercial accommodation businesses. Industry leaders in social and environmental responsibility. Our Sudima Hotels brand is one of the most accessible in Australasia, this comes from Hind Management’s belief in empathy, understanding and accommodating differences. We believe that ‘we are all valued’ and our success is a direct reflection of our people, teamwork, passion and professionalism.

Working with Hind Management means unlimited opportunities to develop your career and being part of a community and company culture that’s really passionate about putting people first. Our people love coming to work every day. We think you will too. We focus on running a sustainable business that takes the well-being of our people seriously.

We’re always looking for positive people at Sudima Hotels. Whether it’s a food and beverage role, front of house, or keeping things running smoothly behind the scenes, working for us means getting unlimited opportunities to develop your career, and train while you get paid. It means being part of a company culture that’s really passionate about putting people first. And it means having the flexibility and opportunity to work in lots of different places and in different roles.

Our people love coming to work every day. We think you will too. Our focus is on running a sustainable business that takes the wellbeing of our staff seriously. As an employer, we’re genuinely there to support you at all times. We create a friendly environment where every day is a jeans day. And we offer great employee benefits like discounts on hotel stays, food and beverage, work rewards and anniversary vouchers.


The Role | Te mahi

We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.

This is a part time role covering a variety of shifts during weekdays, evenings, weekends and public holidays. You will need to be flexible to work all rostered shifts.


Responsibilities | Ngā haepapa

The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:

  • Be responsible for ensuring a smooth check in and out process and guest satisfaction.
  • Ensure a warm and friendly welcome every time a guest enters the hotel.
  • Liaise closely with Housekeeping to ensure a efficient running of the day to day operations for both departments.
  • Follow security procedures and emergency procedures to ensure the safety of all our guests and team members
  • Ensure to have an up-to-date knowledge of all room categories and amenities
  • Answer phone calls and ensure guest requests are actioned and followed up with relevant departments
  • Acknowledge VIPs and provide them with appropriate service
  • Have a thorough knowledge of the surrounding location including local amenities, transport facilities, local doctors and emergency information in order to provide accurate information to support guest needs
  • Ensure personal presentation is consistent with brand standards including correctly presented uniform and name badge
  • Communicate professionally and effectively with other hotel departments.
  • Ensure Health and Safety standards are being met and reported as per policy

Requirements


About you | Ko koe tēnei

  • Minimum of 1 years hotel front office or airline experience
  • Confident, well motivated, enthusiastic and determined
  • Takes pride in work and has exceptional attention to detail
  • Flexible and adaptable in approach
  • Ability to prioritise, work to deadlines and remain composed under pressure
  • Work to a high standard, accurate and organised
  • Committed to continuous professional development
  • Valid Right to Work in NZ
  • This role is required to be performed by a COVID-19 vaccinated worker in line with our company COVID-19 policy, where all workers & contractors are required to be fully vaccinated. As a mixed hospitality environment all our outlets and worksites require guests and visitors over 12 years and 3 months to present a valid vaccine pass (MVP) to gain entry. Our team are proud to be 100% vaccinated against COVID-19 doing our part to keep our workplaces, whānau and communities safe.

Benefits


He kura te tangata – We are all valued

  • Join a growing, but family focused owned and operated NZ award winning hotel business
  • A competitive salary as well as best in the industry long service perks and anniversary vouchers
  • Leadership development and training on the job, online and through regular workshops/group events
  • Fantastic hotel rates across our network

Sudima Christchurch Airport is a 4.5-star hotel just five minutes from the airport terminals and next door to the International Antarctic Centre. The facilities include an in-house restaurant and bar, a gym, conference rooms, high-speed internet and a shuttle that runs 24/7.


Our values are based around caring, working together and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. Sudima hotels are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.


APPLICATIONS WILL ONLY BE ACCEPTED FOR THIS ROLE VIA ONLINE APPLICATION PROCESS

Sudima Hotels are committed to accessibility, should you require assistance or support and are unable to apply online, contact Sudima Christchurch Airport Monday to Friday 9am – 5pm to discuss in person.

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