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SHARED SERVICES DIVISION
CLIENT SERVICES
About our team/Mō te tīma
The University of Otago is New Zealand’s first and oldest University. It has a strong teaching and research tradition and well-established national and international linkages. It is also one of New Zealand’s largest universities, with over 20,000 students, assets in excess of $2 billion and 4,000 full time equivalent staff based in Dunedin, Christchurch, Wellington, Auckland and Invercargill.
The Division of Shared Services is a team of highly skilled professional staff responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.
The role/Te mahi
As a Lead Administrator Client Services, you will proactively coordinate administrative support to one or more work areas, leading a group of Client Services Administrators. In this position, you will help to guide and develop a supportive work culture focused on providing an excellent customer experience.
You will be working in a team as part of the wider Shared Services Division. Your relationship building skills will be important, ensuring that you become the trusted point of contact for a range of students, staff and visitors.
- Undertaking operational activities and/or projects in a timely and customer-focussed manner.
- Providing a range of administrative support activities, including overseeing administration activities; meeting administration; coordinating and organising internal review processes; gathering information and drafting documents; ensuring accurate, timely and efficient administration activities.
- Supervising others and managing day-to-day activities of your team, including prioritising and allocating workflow.
Your skills and experience/Kā pūkeka me kā wheako
- Considerable experience in a busy and/or complex administration environment.
- A passion for customer service and delivering exceptional service to customers.
- Previous supervisory experience or exposure to managing teams.
- An ongoing commitment to positive outcomes for our students, staff and visitors.
- Strong Microsoft Office skills.
Due to the nature of the Shared Services Division, the range of tasks and responsibilities is broad and may require performing duties at different workplaces or locations across the Dunedin campus.
Further details/Pūroko
We have two permanent positions available in the Division of Sciences, one full time and one part time (0.7FTE).
You must have the right to live and work in New Zealand to apply for these positions.
Specific enquiries may be directed to Marie-Louise Neilsen, Senior Manager Client Services via the contact details below.
Application/Tono
To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2200479 will close on Wednesday, 16 March, 2022.
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