Network Analyst – Lawrence, MA

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=149991

POSITION:

Full-Time EDP Systems Analyst I: Network/Analyst; Information Technology, IT Network Operations; 37.5 hours per week, 10AM-6PM; Lawrence Campus; AFSCME Unit I Position

Summary: This position will configure, install, maintain, upgrade and manage computer hardware and peripherals evaluate; recommend and implement improvements to the computer inventory on campus to meet current and future business requirements. Maintain IT equipment purchasing documentation. This position will help support end users via Service Desk phone, Service Desk ticketing application and in person/desktop support. Additional responsibilities related to this position may include assisting in the daily operations of the following: general maintenance, diagnosing, repairing PC hardware and software problems for NECC computers as well as basic support for other IT systems such as telephones, printers, copiers and any other IT equipment.

The successful candidate will have experience with full range of PC technology, Windows 7, 10, Active Directory (AD), managing AD accounts, a working knowledge of O365, VPN. Candidate must be a self-starter, able to work alone with minimal direction, and prioritize requests from multiple people. Candidate must exhibit excellent customer service, communication, problem solving skills.

GRADE & SALARY: $2,198.59 – $3,124.21 biweekly ($57,163.34 – $81,229.46 annually). Grade 19.
An appointment from outside the bargaining unit (AFSCME) must start at Step I of the range. Complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.

ANTICIPATED START DATE: July 2022

RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Maintain IT hardware inventory of all IT assets including but not limited to PCs, Laptops, network switches, firewalls, servers, etc.
• Coordinate and lead yearly inventory audit checks and/or as needed.
• Obtain product quotes from vendors on behalf of end users.
• Research, compile, and evaluate information used in the development, enhancement or maintenance of IT equipment, request for proposals (RFPs) and IT contracts.
• Design and maintain IT sourcing process and vendor contact databases to ensure effective and high-quality IT RFP process and contracts.
• Process requisitions, track and manage all IT purchases for the college.
• Test and evaluate new products when needed.
• Responsible for receiving, staging, and tracking IT equipment and tools.
• Coordinate delivery of new IT equipment to end users.
• Establishing a preventive maintenance program including loading software patches, perform operating system upgrades.
• Handle inquiries from students, faculty and staff on computer or IT related questions.
• Provide technical support to customers via E-Mail and Service Desk phone queue, using remote software, and on site.
• Create, update, and maintain technical and user documentation.
• Assist in the training of new staff, co-op students, and work-study students.
• Provide helpdesk and technical support for the entire college community.
• Produce documentation on problems encountered, information bulletins, and user support handouts and directives.
• Assist at other campuses when necessary.
• Supervise use of all computer equipment on campus and enforce rules and security policies.
• Perform routine maintenance on all computer hardware, software and peripherals.
• Research computer-related issues, such as computer viruses, and report to IT management.
• Constantly strive to improve technical and customer service skills.
• Maintain data projectors and printers in computer labs and smart classrooms.
• Help promote a culture of diversity and inclusion within the department and the larger organization. Must value different ideas and opinions.
• Other duties as assigned.
• The Classification Specification is available at: http://www.mass.edu/shared/documents/classificationspecs/specspers/EDP Systems Analyst.doc

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

COVID VACCINATION: Candidates for employment should be aware that all Northern Essex Community College students, faculty and staff have been fully vaccinated since January 3, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Assistant Director of Human Resources, Elizabete Trelegan B-219, 978-556-3928/ etrelegan@necc.mass.edu. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.

Prospective employees are encouraged to review the College’s Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College’s website at: http://www.necc.mass.edu/clery

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=149991

REQUIREMENTS:

Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in electronic data processing work the major duties of which included computer programming and/or computer systems analysis, or (B) any equivalent combination of the required experience and the substitutions below.

SUBSTITUTIONS:

I. An Associate’s degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required experience.*

II. A Bachelor’s or higher degree with a major in the field of data processing or computer and/or information science may be substituted for the required experience.*

III. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required experience.*

IV. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required experience.

V. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required experience.

• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

• Able to think strategically and conceptually while managing details.
• Must be able to lead a small team of peers.
• Must be able to lift up to 50 pounds of equipment. Some twisting and turning with equipment install and inventory process.
• Must be able to learn and understand MA state rules, regulations, and guidelines for procuring goods.