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Night Auditor and Night Porter – Sudima Queenstown Five Mile – Queenstown, Otago

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Please find the below latest job opportunity

  • This role is eligible for our 2022 Sign-on & Retention Bonus $1,500 ($500 upon 3 months and $1,000 on your 12 month anniversary, Ts&Cs apply).

Who We Are – Ko Wai Mātou

Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

At Hind Management we believe ‘We Are all Valued – He Kura te Tangata’, our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Hind Management has recently been awarded HRD’s Five Star Employer of Choice Award for 2022 . Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

About The Role – Te mahi

Sudima Queenstown is a new 4.5-star hotel in the bustling Frankton area conveniently located in the Five Mile retail precinct. with views of the surrounding landscapes, high quality fit-out, well-appointed rooms, restaurant, bar and conference facilities.

We have two roles working the night shift that would suit applicants who are keen to build an exciting career within Front Office and are keen to learn and grow their skills and experience in a great team.

Responsibilities | Ngā haepapa

We are recruiting for:

1 x Night Auditor/Night Porter – full time working 2 x Night Audit Shifts and 3 Night Porter shifts each week

1 x Night Porter – part time but can pick up other shifts across the hotel

The position of Night Auditor spans across front office reception and Night Audit tasks, requiring a hospitality professional with a level head, professionalism and the ability to make our guests welcome with exceptional service.

From checking guests in/out, through to dealing with guest complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision making and have a strong focus on safety and security.

You will be able to problem solve to ensure accuracy in accounting and be able to work unsupervised. You must be strong in using computer systems, reporting and excel.

As a Night Porter you will be focused on ensuring guest and staff areas are maintained to a high standard of cleanliness and presentation, to ensure we are putting our best foot forward for our team and guests.


About you | Ko koe tēnei

A commitment to being a reliable member of the night team

Be able to work 10pm to 6.30am with a roster that covers seven days a week including weekends and holidays.

Minimum of 1-years’ experience in Hotels preferably with Reception experience

Ability to work unsupervised, on your own and as part of a team

Cash handling

Good communication skills

Commitment to delivering a high level of customer service

Calm, efficient, and organised with great attention to detail

Conflict resolution experience

Liaising with and communicating all relevant information to the Front Office team and to other departments

Ensuring that all security procedures are followed in relation to cash, keys, guest & building security and privacy

Maintaining a consistently high standard of cleaning of both guest and staff areas.

A full NZ Drivers Licence is required This role is required to be performed by a COVID-19 vaccinated worker in line with our company COVID-19 policy, where all workers & contractors are required to be vaccinated. As a mixed hospitality environment all our outlets and worksites require guests and visitors over 12 years and 3 months to present a valid vaccine pass (MVP) to gain entry. Our team are proud to be 100% vaccinated against COVID-19 doing our part to keep our workplaces, whānau and communities safe.


He kura te tangata – We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network – not just for you, but in some cases your friends and family too!

Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Wellbeing programme including Health insurance discounts

Excellent reward & recognition events

Long service and anniversary gifts and benefits

Staff, family and friends rates within our network of hotels

Paid training and individual Employee Development Plans

Training towards NZQA qualifications and our very own online digital learning platform

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our Support Office (09) 399 2508 . A Talent and Culture representative will be able to assist, Monday to Friday 9am – 5pm .

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.




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