Payments Officer – Dunedin, Otago

• Put your awesome communication skills to good use
• Become one of our customer champions
• Permanent, full time position!

Ko wai mātou | Our Organisation

It’s not very often something happens that’s big; like, really big. Big to the point that it will touch the lives of every single person in the country. That’s what we’re talking about here. The provision of Health in New Zealand, and how it’s run is about to change in a big way.

Health New Zealand and the Māori Health Authority will together shape the delivery of Health services in NZ for generations to come and will form the core of a modern and integrated service looking after the needs of all our Whanau.

Mō tō mātou rōpū – About our team

The Sector Operations Team is central to the funding of Health services in New Zealand. Spread across three locations, our people come from a wide range of backgrounds but all have a positive attitude and great customer service in common. Strong team work, can do attitudes and good banter are what make us successful.

Te whiwhinga mahi | The Opportunity

As a Payments Officer, you will be our customers first impression when they contact the Ministry of Health for support around health payments. You will answer queries from the public and Health Sector specialists such as practice managers, pharmacists and doctors. You’ll turn up each day to deliver a consistent and positive customer experience, over phone and email.

Delivering an exceptional service for our customers is key for us so we want people who have a real passion for making a difference. You’ll be part of a team of like minded people who will help you to be the best you can be. At the end of each day you’ll go home knowing you’ve made a genuine difference to our customers.

To read more about this role, please view the position description – Payments Officer PD

What you need to be successful

• Be Customer focused – you will provide a positive experience to every customer you interact with.
• Attention to detail – you’ll be an active listener who can pick out the key details that will help our customers
• Excellent verbal and written communication- you’ll be someone who is a natural communicator and who is confident with people from all different walks of life
• Do the mahi, get the rewards – this role is a great introduction to the wider Health Sector and stepping stone towards an exciting career for those who are keen to learn.
• Understanding of basic financial concepts is a bonus – eg GST. We can teach these if you don’t have them but if you do, you’ll hit the ground running.

• We also have great flexible working options available which include being able to split your work time between the office and home.

These roles are in band 12 with a midpoint of $52,512. The salary offered will be dependant on skills and experience.

If you can bring the above to the table then we’d love to hear from you and have a korero about why you’re perfect to join our team!

Te painga o te mahi tahi me matou – Benefits

HNZ is committed to being a good employer and honouring our equal employment opportunity obligations. We want our team to reflect the diversity of the communities we’re working to improve care for, including those which have been historically underserved by the health system. We particularly welcome applications from Māori, Pacific people, disabled people, and the LGBTQI+ communities. We endeavour to provide flexible employee practices and conditions to support a healthy work-life balance, including part-time and flexible working arrangements.

Me pēhea te tuku tono | How to apply

To view the position description and/or apply for the role (submitting a cover letter and current Curriculum Vitae), please click “APPLY NOW.” For tracking and reporting purposes, all applications must be submitted through our online career portal.

The applications closing date is midnight Thursday, 21st July 2022. If you have any questions about the role, please feel free to contact Careers@health.govt.nz.