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Plan Administration – Analyst – Mercer – Mount Victoria 6011

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Mercer is seeking candidates for the following position based in their Wellington office.

Plan Administration – Analyst

What can you expect?

We offer the opportunity to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, Martin Lewington, is dedicated to Mercer New Zealand being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing outstanding career development, learning opportunities, financial rewards and we are committed to making your journey with us FUN.

What is in it for you?

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with opportunities to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more!

  • A highly flexible hybrid working environment, including the option of working part time

  • Professional environment where your career path really matters and is supported in our global organisation

  • Great team environment with energetic and supportive colleagues

  • Genuine work life balance

We will count on you to:

The Plan Administration – Analyst is responsible for the provision of quality administration services to customers, clients and related stakeholders.

The Plan Administration – Analyst serves as a subject matter expert and source of knowledge concerning the needs of complex processes, system functionality, data management, data integrity and reconciliation analysis.

The Plan Administration – Analyst plays a key role in the Annual Review processes specialising in the more technical areas or reconciliations, statement data production, and final interest rate and Reserve Account calculations.

In this role, the Plan Administration – Analyst works closely with Team Leaders and Administration Specialists to ensure all technical aspects of scheme administration are completed to a high degree of accuracy.

The Plan Administration – Analyst also undertakes stakeholder reporting and ad-hoc tasks / projects as required.


Complex Processes and Escalations

  • Oversees and is accountable for all complex processes to ensure that they are completed within service level agreements and to a high standard of quality. This includes but is not limited to Insurance, Interest Rate, and Investment & Redemption processes.

  • Provides support to the team with escalated member and client enquiries.

Data Integrity and Reconciliations – Subject matter expert (SME) on the data we hold across various systems, extracting the data and performing analysis and reconciliations. Responsible for variance remediation with support from Fund Administrators

Annual Review Support – Providing technical and data support to the annual review processes of Schemes. This includes but is not limited to Reconciliations, Data Extracts, Auditor liaison, Statement Production and Group Life reviews.

Continuous Improvement – Promote and actively engage a continuous improvement culture within the team to ensure gains in quality, efficiency, risk reduction and enhanced customer experience.

Reporting – Ensures the completion of all client and regulatory reporting within the team is completed within service level agreements and to a high standard of quality.

Collaboration – Work and collaborate with other Administration Specialists across the operations team to ensure best practice is being carried out as well as participating in workshops to improve our processes.

What you need to have:



Knowledge & Skills

  • Interested in learning ‘how stuff works’ and understanding how one tasks impacts another

  • Confidence and professionalism to communicate directly with customers – sometimes in challenging situations – both verbally and in writing, to deliver great outcomes

  • Computer skills (Intermediate Microsoft Office)

  • Great attention to detail

  • Ability to work under pressure to meet strict deadlines

  • Initiative in making decisions and a desire to contribute towards continuous improvement

About Us:

Mercer builds brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 75,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.

Mercer is an equal opportunity employer committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex (including intersex), marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

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