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HomeWellington - New Zealand - Part Time Jobs for StudentsSenior Services Representative and Services Representative (Wellington) - University of Otago -...

Senior Services Representative and Services Representative (Wellington) – University of Otago – Wellington City, Wellington

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SHARED SERVICES DIVISION
AskOTAGO

About our team/Mō te tīma

AskOtago, the University’s Contact Centre is the one-stop shop for all questions related to the University of Otago. Whether it’s in person, via email or over the phone, we work to assist University students, staff and visitors with their queries and questions regarding life and work at Otago.

AskOtago is part of the Division of Shared Services, a broader family of staff focused on delivering an outstanding student and staff experience through high quality, effective service delivery.

The role/Te mahi

We are recruiting an enthusiastic and proactive person to join our team as a Senior Services Representative and another as a Services Representative for our Wellington campus. In these positions, you will be part of a dynamic multi-site team who are committed to providing an excellent customer experience.

You will work across a variety of channels to assist our customers. Using available information, you will understand the customer’s situation and provide a tailored service to ensure first contact resolution wherever appropriate.

This is your opportunity to be part of a wonderful team in Wellington. These exciting roles are for people who want to join a busy, complex and challenging environment such as the University of Otago.

Your skills and experience/Kā pūkeka me kā wheako

We are looking for applicants who:

  • Have a positive, proactive approach to work.
  • Have experience providing excellent customer service.
  • Have exceptional verbal and written communication skills.
  • Are flexible and able to adapt on the fly to a diverse range of queries.
  • Have a strong sense of pride and passion in their work.

If the thought of helping someone brings a smile to your face, or you get a kick out of providing a high-quality customer experience, then we would love to receive an application from you.

Recruitment process

Once you have submitted your application through our recruitment system, we will assess your submission. You may then be invited to complete a skills assessment and, if applicable, reference checks will be requested. The final step of the selection process will be an invitation to short-listed candidates to interview.

Further details/Pūroko

The Senior Service Representative role is full-time, and the Service Representative role is part-time (20 hours per week). We will consider full-time and part-time applicants for each of these roles.

Hours across our Wellington Hubs are 8.30 am – 5.30 pm, Monday to Friday. Staff work on a rostered basis.

The Senior Services Representative role is Level 4: (Range of Appointments $52,035 to $56,401. Top of Range $61,494).

The Services Representative role is level 5: (Range of Appointments $58,031 to $62,398. Top of Range $67,697).

Our successful candidates will be primarily responding to in-person inquiries but, at peak times of the year, will also respond to inquiries across all the AskOtago communication channels.

The University is committed to meeting its obligations under the Children Act 2014. Candidates who successfully make the final stages of the recruitment process will be required to undergo a safety check. For further information please see: Protection of Children.

You must have the right to live and work in New Zealand to apply for these positions.

Specific enquiries may be directed to Philippa Hoult, Senior Manager AskOtago, via the contact details below.

Application/Tono

To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2201236 will close on Sunday, 17 July 2022.

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