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Team Leader FOH & Corporate Events – Massey University – Wellington City, Wellington

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  • Fulfil all aspects of proactive Host responsibility in a manner that does

not spoil the satisfaction of the customer but still upholds the legal

requirements of the operation.

Administration • Prepare costings prior to and assesses costing after functions and

events in conjunction with the Hospitality Services Manager/Café
Manager so that accurate billing results.

  • Record stock movement and usage for all functions and events and

reconcile this to revenues received or charged.

  • Liaise with Hospitality Services Manager/Café Manager so that the

communication of any service staffing equipment issues is recognised

and reported in the appropriate manner.

  • Ordering – In conjunction with the Hospitality Services Manager/Café

Manager, order the correct stock in sufficient quantities in advance of

all functions. Maintain this stock at the most economic levels and

purchase at the most economic rate available.

This stock control will include responsibility for all front of house

disposable ware, coffee, and associated supplies.

  • Participate in stocktake as required.
  • Create a good working relationship with all suppliers to the benefit of

the operation.

  • Assist Café Manager with general administration duties.

Operations • Coffee production for in house guests, deliveries and take out

Supervise and assist in customers.

the provision of • Bar and alcohol service for all relevant functions.
consistently high • Food deliveries that are on time and in prime presentation form, both
quality, efficient and in terms of look and temperature.
courteous service: • Maintain equipment and workstations to the highest of hygiene

standards.

  • Room presentation so that all facets of the room are in order and fully

operational.

  • Undertake light maintenance and cleaning duties as directed.

Staff Management • Acts for the Hospitality Services Manager in their absence, as required.

  • Provides sound leadership and helps instil industry leading expectations

for staff performance and customer service; and seeks to resolve

staffing issues and problems as they arise, with the guidance of the

management team.

  • Act as a role model for all service staff, providing training where

required and directed in line with the house policies and procedures.

Business Enhancement • Contribute as a part of the Wellington Hospitality ‘management team’
to identify ways to enhance and develop the services, profile and
reputation of Massey Venues as a unique, preferred, quality dining,
catering and events experience within the Wellington region.

4 July 2022

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