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Temporary full-time appointment up to three (3) years from entry on duty date
Location: Parramatta – Flexible
For current NSW public school based employees or employees who hold right of return to a NSW public school, please confirm in your application letter that you have discussed this opportunity with your direct supervisor/principal and that they are willing to release you for the required period.
About the Department
The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.
For more information about the Department of Education, please visit NSW Department of Education
About the directorate
The new Student and Parent Experience (SPX) directorate has been established to help ensure students and parents are at the heart of everything we do in the delivery of education. The Complaints Resolution Team is a newly created function within SPX and will be responsible for the development and management of policy, process and managing the resolution of complex complaints to deliver improvements in satisfaction of complaint handling as well as managing advocacy and mediation services.
About the role
Develop expert advice and programs on education principles, polices, procedures and practices to enable the department to provide practical advice in response to complaints escalated for review within a school context.
How to apply
Please address the selection criteria in relation to the Statement of Duties for the position in your application. Please note that it is a requirement that all candidates submit their applications online. No paper based, email based or late applications will be accepted.
Closing date: Sunday, 29 May 2022 at 11:59pm.
For role enquiries please contact Steve Harris on M: 0423 433 330 or via email: stephen.c.harris@det.nsw.edu.au
Please Note: Permanent teachers taking up non-school based temporary appointments, the right of return to their substantive position has been extended to up to 3 years.
The current transitional arrangement for the recruitment of Non-School Based Teaching Service positions, has been extended to include all Senior Education Officer 1 (SEO1) and Senior Education 2 (SEO2) positions across the Department.
Applicants should refer to the transitional arrangements for further information.
Existing internal employees are encouraged to refer to the vacation guide for teachers taking up a temporary Non-School Based Teaching Service position.
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.
This is a child-related role. If you are the successful applicant you will be required to obtain a Working with Children Check (WWCC) Clearance number as a condition of employment (if you do not already have this). For more information, visit https://www.kidsguardian.nsw.gov.au/child-safe-organisations/working-with-children-check and in addition your employment may be subject to the Department’s National Criminal Records Check to determine your suitability for employment.
COVID-19 Vaccination certification: The successful candidate for this position will be required to provide evidence of their double vaccination status, or a valid medical contraindication certificate, prior to the department finalising the appointment of the candidate and entry on duty.
If you are called to interview you will need to provide the following:
Proof of Identity information
Informed Consent Form
Declaration for child-related work
- Teaching qualifications and recent school based experience within the K-12 range
- Demonstrated commitment to participating in and managing accreditation processes
- Proven ability to liaise and negotiate with a range of stakeholders and work collaboratively within and across teams
- High level written and oral communication and interpersonal skills and experience in the preparation of documents including briefings, reports and correspondence
- Demonstrated capacity to lead and supervise staff, monitor high standards and work effectively as part of a management team
- Proven ability to meet deadlines, provide sound advice and work independently
- Demonstrated ability to build the capacity of staff through the development and delivery of innovative programs and services
- Demonstrated ability to develop, plan and implement strategic initiatives and innovative practices that support education change for improved student learning outcomes
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
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