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Fun, dynamic environment coupled with a collaborative and supportive team, makes this an exceptional step into Banking
Join the Employee Experience team in managing the Tech Bar
About the Role
Your key aim will be to provide a brilliant end user experience through multiple communication channels, ensuring that we are meeting the needs of our staff for Technology support.
In this role, you will:
Primarily provide Tech Bar incident management and work request fulfilment.
This role will be expected to provide technology support via phone, Tech Bar and chat channels.
The customer is at the forefront of your interactions; you will be empathic, approachable and determined to resolve their technology requests with pace.
Collectively you will contribute to customer engagement and advocacy of the Service Desk and Support Services.
Role Location: Wellington or Christchurch
Role Type: Permanent, Full-Time
About You
To grow and be successful in this role, you will ideally be able to demonstrate the following skills and experience:
Graduate in Information Technology OR;
Have entry level experience in desktop support/end user support OR;
Customer service experience with a deep passion for Technology
Positive can do attitude and an excellent communicator; written, verbal and visual
You must be customer centric with a strong desire to achieve the right outcome for your customers
Experience in PC, LAN and networks topology is advantageous
About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
The ANZ values are the foundation of how we work and support our customers.
Integrity – We are honest and fair
Collaboration – We work together for the customer
Accountability – We take ownership and get things done
Respect – We care for all those we serve
Excellence – We challenge ourselves to be better
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world
You may apply for this role by visiting ANZ Careers and search for the reference number 17593.
Job Posting End Date
28/07/2022, 11.59pm
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