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FSU Undergraduate Student Federal Work Study Employment/Technology – Fitchburg, MA 01420

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Location: Fitchburg, MA
Category: Part time Student Federal Work study
Posted On: Tue Aug 2 2022
Job Description:

The Technology Department is seeking a Federal Aid recipient student for employment. This position is funded by federal work study dollars; only students that receive financial aid awards can be considered for this specific role. If you have questions about your award or are not certain that you are receiving financial aid, please contact the Office of Financial Aid 978-665-3156 or extension 3156. Please see below the specific duties and responsibilities for the Help Desk Technician position.

Duties and Responsibilities:

  • Identifies problems, repairs problems, helps end users, updates systems, installs new hardware and software, troubleshoots systems, assists with inventorying Technology assets, documents systems, and supports the Technology department in multiple capacities.

  • This person must also be a strong communicator and provide exceptional customer service.

  • Responds to and provides technical on-site service and phone support for faculty, administrative staff and students on campus.

  • Tracks and records all issues initiated using the current ticketing system.

  • Follows up with initial trouble shooting and escalation of issues to the appropriate next level of support.

  • Receives training in hardware maintenance and trouble shooting.

  • Receives training in Technology procedures and networking protocols so that they may provide advanced support to end-users.

  • May be asked to train new technicians in the operations of the Help Desk; in hardware configurations and in network support.

Job Requirements:

  • Must have a basic working knowledge of computer hardware, operating systems, networking and software applications.

  • Must have a professional appearance and possess good interpersonal skills.

  • Must be flexible and have a positive attitude.

  • Must be able to work well both in a team setting and independently.

  • Must have flexible availability outside of class schedule.

  • Must have ability to multitask while providing excellent customer service to internal and external constituents.

  • Must have excellent verbal and written communication skills.

  • Must have effective public speaking skills.

  • Must be a full time undergraduate student at Fitchburg State University.

Additional Information:

Shift Information
: Part time student only position. Up to 20 hours per week at $14.25 per hour.


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