Hermitage – Food & Beverage Supervisor

For Those Who Dream Bigger
At the Hermitage Hotel, our guests choose to stay with us because of the unique location, amazing views, and the excellent service throughout their stay.
At Aoraki / Mount Cook Alpine Village Ltd, we offer more than just a place to stay – we offer a lifestyle and an experience. Our team chooses to work with us because of the unique lifestyle in a remote location, amazing views on your doorstep, and being part of an excellent team, a community, and a family.
Does this sound like the place for you?
Each of our outlets provides a different experience for our guests but regardless of where you work for the day, you’ll be the leading our team in delivering exceptional dining experiences so that our guests enjoy everything we have to offer. At the heart of our service, your ability to build rapport with our guests and share your knowledge and passion for the local surrounding area is the key to success.
Our teams live and work together so it’s important that you have a positive attitude and enthusiasm for the hospitality industry. With an eye for detail, you should be flexible with a can-do approach and looking to learn throughout your time with us.
While experience in a supervisor role within a Food and Beverage environment is needed, we provide training to ensure you’re kept up to speed with our products, services, standards, and expectations.
What will my day look like?

• Ensuring that the restaurant is adequately staffed and prepared before each day
• Train and support new staff on restaurant procedures and service standards
• Use, understand and train staff on the restaurant’s ordering and point of sale systems
• Delegating the floor staff on daily duties and extra tasks and supervising that all tasks are completed correctly
• Work closely with Chef’s to ensure cohesion of service
• Take guest reservations, greet guests, and assist with taking orders as required
• Conferring with customers to assess their satisfaction with meals and service, responding to inquiries and complaints
• Maintaining stock of food and beverage items to ensure continuity of service
• Keeping the presentation of our restaurants and dining areas at a high level
• Work within the areas of host responsibility and the liquor licence of the Hotel by supervising the Sale of Liquor
• Administrative tasks like rosters, timesheets, and staff appraisals
• Jumping feet first into the day and helping out wherever is needed

What do we need from you?
We are All in this Together, so we need you to Bring your Best every day and Own it! If you want to be Part of the Solution you will need to Roll with the Punches and Keep it Real to be happy in this role

• Possess the Four C’s – committed, courageous, capable, and confident
• In love with the outdoors and adapted to remote living
• A can-do attitude and a willingness to learn
• Friendly, outgoing, and professional, with excellent communication skills
• Flexible and adaptable, and able to change with the ever-evolving market
• A strong desire to strive for excellence

Why us?
Some of the perks of joining our team at a historic hotel in an incredible part of New Zealand:

• Stunning surroundings and unparalleled views – a short and remarkable commute to work
• Unique opportunity to live and work in a UNESCO World Heritage Site
• Affordable staff accommodation, fully set up and nestled in the local community
• Great opportunity to save money supported by staff and local discounts
• Free access to all activities offered by the Hermitage Hotel
• Incentive and staff recognition programmes
• Frequent staff events and opportunities to connect with your team and community
• Opportunities to grow, develop and upskill through management courses and personal development programmes

Further Information

• Applicants should be legally entitled to work in New Zealand.
• Please note that at this time we are only able to accept candidates already based in New Zealand.
• Please contact us on hr@hermitage.co.nz if you require more information before applying.
• Applications will only be accepted through our website.
• Due to the remote nature of our location, own transport is encouraged.