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What we do
KTC Group is a fast growing distribution and wholesale provider of consumer electronics. For over 10 years KTC Group has been a valued supplier of quality new and refurbished consumer electronics.
We are the proud distributor of various brands across Australia/New Zealand and we also have a wide range of OEM consumer electronics available.
We are looking for a Customer Service/Sales Representative for our Tech Crazy Retail store.
About the role
As a Customer Service/Sales Representative, you will play a crucial part in selling, creating solutions, and ensuring our customers have a memorable experience in-store. Yes, we offer awesome products, but we know our customers purchase from us because we also offer them best service.
In this role, you will be responsible for selling a wide range of tech products; building relationships with our customers; helping them with their inquiries; assisting with keeping the store presentable, and helping your fellow team members. You will also deal with all customer enquiries including hire purchase contracts, sales enquiries, credit applications and cash sales.
You will also take responsibility for and proactively resolve customer issues as they arise and you will do all you can to meet customers’ expectations.
Skills and Experience
This role is ideal for an established or up-and-coming Sales Superstar, or you may be in a customer-focused role already but looking to develop and take that first step into a sales career.
You will need to understand our products; ask the right questions; know your customer, provide the appropriate solutions for them, and be a passionate team player.
Qualifications
Ideally, you will have:
- Proven experience in retail, hospitality, or a customer-facing role
- Excellent Communication Skills
- A positive, can-do attitude
- The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
- A passion for helping others and your team
- Able to work during the week, weekends and public holidays.
- Be confident in discussing knowledge of products and advising customer what suits them
Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Salary: From $21.50 per hour
Schedule:
- Afternoon shift
- Day shift
- Rotating roster
- Weekend availability
Ability to commute/relocate:
- Massey West, Auckland: Reliably commute or planning to relocate before starting work (Required)
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