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Job Description: Customer Service Representative
Position Purpose:
The purpose of this position to enable excellence by providing a
consistently high level of customer service in response to enquiries
through our multi-channel Campus Information Service by acquiring a
sound knowledge of the University’s products, processes and procedures.
Department: Student Experience
Location: Wellington
Reports to: Service Leader – Academic Advice and Information
Providing information and support on university services using a variety of
Responsible for:
Campus Information Service communication channel.
Delegations: Nil
Job Title: Customer Service Representative
Key relationships: Internal External
Student Registry, Student Current and prospective students,
Information, Student Experience, Influencers
Colleges, Library, Campus Stakeholders
Operations, Deans and Registrars,
Student Development and Customers of the University
Partnerships Team, Student
Accommodation, Student Health,
Student Care, Student Wellbeing
Centres for Teaching and Learning,
Marketing and Communication,
Events Management, Information
Technology Services, Finance,
Programme
Leaders and College
Administration Staff
Massey University: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to
community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems
through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.
We are deeply committed to being a Te Tiriti-led university,
demonstrating authentic leadership in contemporary Aotearoa
New Zealand as we uphold Te Tiriti o Waitangi, the founding document of
our nation, and its principles through our practice.
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